Reviews live and die by the turnover

Guests forget the decor. They remember whether the bathroom was clean. A single missed detail — a hair in the sink, an empty soap dispenser — can become a three-star review that haunts your listing for months.

Consistency is everything, and consistency comes from a checklist, not memory.

Build the checklist from the guest's perspective

A good turnover checklist isn't 'clean the kitchen' — it's specific: wipe all countertops, check fridge for leftover items, replace dish soap if low, run and empty dishwasher, take out trash. The more granular, the less likely a step gets skipped.

Group tasks by room so the cleaner works systematically rather than crisscrossing the property.

Include restocking, not just cleaning

The most common review complaints aren't about dirt — they're about missing supplies: no toilet paper, empty coffee, no hand soap. Your checklist should include restocking thresholds for every consumable.

Track consumables as inventory and you'll see when toilet paper is running low across properties before a guest does.

Make the checklist trackable from anywhere

If you hire cleaners, you need to know the turnover was completed — every step — without driving to the property. A task checklist that the cleaner ticks off on their phone gives you real-time confirmation.

Each booking becomes a project, each turnover a task with a checklist. You see completion status from your dashboard, and the details never depend on someone's memory — including your own.